Refund Policy

At Craft a Happy Life, every product is handmade with so much thought & care. Every order is prepared especially for you, and honestly, while we're making it, we keep your name in our minds as a little mental note that one of our paperpals trusted us with something close to their heart. We completely immerse ourselves in making your piece, and because of the time, effort, and personalization involved, we'd really appreciate you taking a moment to read through our refund policy before placing your order.

What if I change my mind?

Because most of our products are handmade and personalized, we generally don't accept returns or exchanges for:

• Change of mind

• Incorrect item ordered by the customer

• Personalized or custom-made products

• Minor variations in colour, texture, placement, or finish that naturally occur as part of the handmade process

Can I still cancel my order?

If you want to cancel your order before dispatching, please let us know as soon as possible.

For most orders (especially personalized or custom-made ones), cancellation requests should be made within 2 days of placing your order.

Every handmade piece has its own processing time, and we can only cancel an order before we've started working on it. Once the processing time for your specific product has passed and we've begun bringing your idea to life, we unfortunately won't be able to accommodate cancellation or exchange requests.

Please note: This policy doesn't apply to products from our Last Minute Gifts collection, as they're already prepared and ready to be dispatched much sooner.

What if something isn't right with my order?

If your order arrives:

• Damaged during transit

• Incorrect

• Incomplete

• Or with a personalization mistake from our side (our bad!)

please send us an email at craftahappylife@gmail.com or send us an Instagram DM within 48 hours of receiving your parcel.

More than anything, we want you to feel happy opening your package (or excited to gift it to someone you love). We don't make mistakes often, but we're human, and if something we've done is taking away the happiness that was supposed to come with your order, please reach out. We'd genuinely love the chance to make it right.

Please include:

• Your order number

• Clear photos of the product

• Photos of the packaging (if applicable)

• A short description of the issue

After reviewing everything, we may offer:

• A replacement

• A repair (where possible)

• Another suitable solution depending on the situation

Can I get my money back?

We currently don't offer cash refunds or bank transfers.

If a refund is approved, it'll be issued as store credit in the form of a voucher that you can use towards a future purchase from Craft a Happy Life.

How do returns work?

If we've approved your return, the item must be:

• In the same condition you received it

• Unused

• Free from marks, scratches, bends, or damage

• Returned with all original packaging

• Accompanied by your receipt or proof of purchase

We'll share our return address once we've reviewed and approved your return request.

Please don't send products back without contacting us first, as we won't be able to accept them.

Who pays for return shipping?

If the issue happened because of our mistake, we'll happily cover the courier charges.

If the exchange or return is being requested because of an error on your side, the courier charges will need to be covered by the customer.

What do I need to know before placing an order?

One thing we've learnt over the years is that photos can sometimes make products look much bigger (or smaller!) than they actually are.

Before placing your order, we'd really encourage you to read the product description carefully, especially the dimensions and materials.

If you can, grab a ruler and measure the size beforehand. (We've found that phone measuring apps aren't always the most reliable.)

And if you need more references, we'd be more than happy to send you ruler comparisons, photos of the product in hand, or any additional angles that might help you picture it better.

You can also browse our Instagram posts and story highlights to see our products from different perspectives.

And if you're ever unsure, just send us a message on Instagram or email us at craftahappylife@gmail.com. We'd always rather answer your questions beforehand than have you disappointed afterwards.

What if someone accidentally refuses my parcel, or I'm not home to receive it?

Please place your orders mindfully.

Once your parcel has been dispatched, courier charges and handling costs have already been incurred.

If a parcel is refused after dispatch (whether at your doorstep or once it has reached your city), we'll ask you to pay Rs. 350 towards the delivery charges for that shipment.

If you'd like to place another order afterwards, we'll require advance online payment of the applicable shipping charges, along with an additional Rs. 250 return fee to help cover the courier costs incurred when the previous parcel was returned to us.

Do you offer a delivery reattempt if my parcel couldn't be delivered?

We completely understand that unexpected situations can happen.

Maybe someone at home refused the parcel without telling you, maybe your address needs to be updated, or maybe something else simply got in the way.

In genuine situations like these, we'll happily arrange one delivery reattempt.

If, unfortunately, the parcel still isn't received after the reattempt, we'll ask you to cover the delivery charges for the current shipment. Any future orders placed with us will also require advance payment of delivery charges before dispatch.

Agreement

By placing an order through our website, you're acknowledging that you've read, understood, and agreed to the above policy.

And lastly, thank you.

Every order, whether it's a greeting card, personalized gift, or something for yourself, means the world to the three of us. Thank you for trusting our small business with your memories, your celebrations, and the people you love. We truly don't take that trust for granted.